At Pharma Fusion RX, we believe every patient deserves care that is safe, respectful, and empowering. We are committed to protecting your rights and helping you take an active role in your treatment and overall well-being.

Patient Rights

As a patient of Pharma Fusion RX, you have the right to:

1. Receive complete information about your rights and responsibilities.
2. Have personal and protected health information shared with the Patient Management Program in accordance with state and federal law.
3. Obtain information on disclosures of your health information in accordance with law and regulation.
4. Obtain staff members of the program and their job title, and to speak with a supervisor of the staff member if requested.
5. Receive information in advance about the Patient Management Program and scope of services provided.
6. Speak to a health care professional and participate in the development and revisions of the care plan.
7. Be treated with respect and dignity, free from physical and mental abuse, neglect, or exploitation.
8. Voice grievances/complaints regarding treatment or care and have complaints investigated without fear of retaliation.
9. Be informed of rights under state law to formulate an advanced directive.
10. Choose your healthcare provider.
11. Be fully informed in advance about care provided, including the disciplines that furnish care, frequency, as well as modifications to the care plan.
12. Receive appropriate care in a respectful manner regardless of race, religion, gender, national origin, age, medical condition, sexual preference, or payment source.
13. Receive information as to your eligibility for insurance reimbursement and your responsibility for any costs in advance of care provided.
14. Be actively involved in developing and participating in a plan of care that will meet your identified healthcare needs, and to discuss any problems, changes, or barriers in achieving goals.
15. Receive information about your condition and treatment scope of services provided and specific limitations of those services.
16. Have the protection of your medical information from unauthorized use and disclosure, unless otherwise permitted or required by law.
17. Receive a Notice of Pharma Fusion RX’s privacy practices, which describes how medical information about you may be used and disclosed to carry out treatment, payment, and healthcare operations and for other purposes permitted by law.
18. Be free from mistreatment, neglect, abuse, including injuries of unknown source, and misappropriation of property.
19. File a complaint, without being subject to discrimination or retaliation, with your state Department of Health, Board of Pharmacy, or Accreditation Bodies if you are not satisfied with Pharma Fusion RX’s response to your concerns.
20. Decline participation, revoke consent, or disenroll at any point in time.
21. Be given reasonable notice regarding the termination of services or the anticipated transfer of your healthcare to another provider.

Patient Responsibilities

As a patient of Pharma Fusion RX, you also share in the responsibility of achieving the best possible care experience. You are responsible to:

1. Submitting any forms that are necessary to participate in the program, to the extent required by law.
2. Providing accurate and complete clinical information concerning medical history, medications, and allergies, and notifying Pharma Fusion RX of any changes in your medical condition.
3. Providing up-to-date contact information.
4. Notifying the provider of participation in the services provided by the organization.
5. Maintaining any equipment provided by the pharmacy.
6. Notifying the organization of any concerns about care or services provided.
7. Participating in developing, providing, and maintaining a safe home environment in which your care can be given.
8. Addressing any financial concerns regarding service or care.
9. Taking part in the development and maintenance of your home therapy plan and plan of care (including medication compliance tracking).
10. Informing Pharma Fusion RX if you are being hospitalized.
11. Remaining under a physician’s care while receiving services and notifying Pharma Fusion RX of any changes in physicians.
12. Providing Pharma Fusion RX with all requested insurance and financial records and signing required consents for insurance billing, and notifying Pharma Fusion RX of any changes in insurance coverage.
13. Treating Pharma Fusion RX personnel with respect and consideration.
14. Contacting Pharma Fusion RX if you acquire an infectious disease during the time you are receiving services, except where exempt by law.
15. Providing Pharma Fusion RX with a copy of any written advance directives.
16. Advising Pharma Fusion RX of any problems or dissatisfaction with our care without fear of discrimination or reprisal.