Patient Rights and Responsibilities

At Pharma Fusion RX, we believe every patient deserves care that is safe, respectful, and empowering. We are committed to protecting your rights and helping you take an active role in your treatment and overall well-being.

Patient Rights

As a patient of Pharma Fusion RX, you have the right to:

1. Receive safe, respectful, and humane care at all times.
2. Be completely informed of these rights.
3. Have Pharma Fusion staff communicate in a language or format you can reasonably understand.
4. Be informed of any responsibilities you may have in the care process.
5. Be thoroughly informed of any charges or out-of-pocket expenses not covered by your insurance.
6. Be informed of prices and have the opportunity to review your Explanation of Bill or other charges.
7. Have advance directives regarding your care.
8. Be provided with education and information about your condition and treatment to help you participate in your home therapy plan and plan of care.
9. Be informed of potential benefits, risks, and effects of treatment, and have the opportunity to authorize or refuse treatment.
10. Participate in the development or revision of your plan of care or Patient Management Program.
11. Have full access to information necessary to make decisions regarding your services.
    • If you are unable to make informed decisions, your family or guardian may exercise your rights on your behalf.
12. Be treated at all times with respect, courtesy, individuality, and dignity.
13. Receive services without discrimination based on race, color, creed, sex, religion, national origin, sexual orientation, disability, or age.
14. Lodge a complaint or grievance with Pharma Fusion and any appropriate agency or organization.
15. Be educated on how to file a confidential complaint and understand how it will be received, reviewed, and resolved.
16. Express grievances or suggest changes in policies, services, or staff without fear of intimidation, constraint, or discrimination, and without unreasonable interruption of services.
17. Expect confidential treatment of medical and personal records and the right to decline their release to anyone outside Pharma Fusion (except as required for payment or by law).
18. Receive healthcare from the physician of your choice.
19. Have access to adequate pain and symptom management.
20. Refuse participation in experimental treatment or research unless you receive clear documentation and provide informed consent.
21. Be given reasonable notice before termination of services or transfer of your care to another provider and be advised of any financial benefits if referred to another provider.

Patient Responsibilities

As a patient of Pharma Fusion RX, you also share in the responsibility of achieving the best possible care experience. You are responsible to:

1. Provide complete, accurate, and up-to-date health information, including medical history, medications, allergies, and any details relevant to your health.
2. Participate in maintaining a safe environment during your care.
3. Address any financial concerns regarding your service or care.
4. Take part in developing and maintaining your home therapy plan and plan of care (for example, medication compliance tracking).
5. Ask for clarification if there is anything you do not understand.
6. Voice any concerns regarding Pharma Fusion services or staff.
7. Inform Pharma Fusion if you are hospitalized or if your condition changes.
8. Understand and exercise your rights to help optimize your response to care and satisfaction with Pharma Fusion services.